Terms of service
Terms of Service
Welcome to QABALI & CO. These Terms of Service govern your access to and use of our website, online store, products, and related services.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Use
You may use our website and services only for lawful purposes. You are responsible for ensuring that the information you provide when placing an order, including your contact, billing, and delivery information, is accurate and complete.
You must have the legal capacity required under applicable law to enter into a purchase transaction.
2. Products
We make every reasonable effort to display our products accurately, including their design, color, dimensions, materials, and appearance.
However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and photography.
Because many jewelry pieces may include handcrafted details, natural materials, or individual design characteristics, minor variations may occur where applicable.
We reserve the right to update product information, discontinue products, or limit quantities at any time.
3. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is considered accepted once payment has been successfully processed and the order has been confirmed by QABALI & CO.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of pricing errors, payment issues, suspected fraud, product unavailability, or incorrect product information.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded.
Please review your order carefully before completing your purchase. Once an order has entered processing or shipping, cancellation may no longer be possible.
4. Prices and Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change without prior notice. The price applicable to your purchase is the price displayed when your order is submitted.
Shipping fees, taxes, customs duties, or other applicable charges may be displayed separately where relevant.
You agree to provide accurate and authorized payment information when completing your purchase.
5. Shipping and Delivery
We currently deliver to selected Gulf Cooperation Council (GCC) countries according to the delivery options available at checkout.
Estimated delivery times are provided as a guide and may vary due to courier operations, customs procedures, public holidays, weather conditions, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Any applicable customs duties, import charges, or local taxes not collected during checkout may be the responsibility of the customer where required by the destination country.
6. Returns and Refunds
Purchases are subject to our Return & Refund Policy.
All sales are generally final, and we do not accept returns or exchanges based solely on change of mind, incorrect selection, or personal preference.
Nothing in these Terms or our Return & Refund Policy limits any mandatory rights available to consumers under applicable consumer protection laws.
If a product is damaged, defective, incorrect, or does not conform to the agreed specifications, customers should contact us at qabalico@gmail.com with their order details.
7. Product Availability and Errors
We make reasonable efforts to ensure that product descriptions, prices, availability, and other information are accurate.
Occasionally, errors or omissions may occur. We reserve the right to correct inaccurate information and, where necessary, cancel or adjust an affected order.
If a material change affects an order you have already placed, we will make reasonable efforts to contact you.
8. Intellectual Property
All content available through QABALI & CO., including our brand name, logos, product designs, photographs, graphics, text, videos, and website content, is owned by or licensed to QABALI & CO. and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use our content or designs without prior written permission from QABALI & CO.
All rights not expressly granted are reserved.
9. Third-Party Services and Links
Our website may use or contain links to third-party services, including payment providers, shipping providers, social media platforms, and other technology services.
Third-party services operate according to their own terms and policies. QABALI & CO. is not responsible for the content or practices of independent third-party websites or services.
10. Shopify
Our online store is powered by Shopify, which provides the e-commerce technology used to operate the website.
Purchases made through our store are transactions directly between the customer and QABALI & CO. Shopify is not the seller of our products.
Certain information may be processed by Shopify as necessary to provide the online store and related services, as further described in our Privacy Policy.
11. Privacy
Your use of our website and services is also subject to our Privacy Policy.
By using our services, you acknowledge that personal information may be collected and processed as necessary to manage orders, payments, deliveries, customer service, security, and other legitimate store operations.
12. Reviews and Feedback
If you voluntarily provide a review, suggestion, photograph, or other feedback to QABALI & CO., you confirm that you have the right to provide that content.
We may use customer feedback for legitimate business and promotional purposes where permitted by applicable law.
You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes the rights of another person.
13. Prohibited Use
You may not use our website or services:
- For unlawful or fraudulent purposes.
- To infringe intellectual property or other legal rights.
- To transmit malicious software or harmful code.
- To interfere with the security or operation of the website.
- To collect personal information about others without authorization.
- To impersonate another person or provide deliberately false information.
- To commercially reproduce or exploit our website content without permission.
We may restrict access where we reasonably believe these Terms have been violated.
14. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, QABALI & CO. does not guarantee that the website will always operate without interruption, delay, or technical error.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
To the extent permitted by law, QABALI & CO. will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control.
15. Consumer Rights
Nothing in these Terms is intended to waive, restrict, or exclude any mandatory rights available to customers under applicable consumer protection laws.
Where applicable law provides greater protection than these Terms, the applicable law will prevail.
16. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the Kingdom of Bahrain, subject to any mandatory consumer protection laws that may apply to the customer.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be available on this page. Where required by applicable law, material changes will be communicated appropriately.
18. Contact Information
For questions about these Terms of Service, orders, or our services, please contact:
QABALI & CO.
Kingdom of Bahrain
Email: qabalico@gmail.com